Terms and Conditions

1. Who these terms apply to

These terms apply to quotes, orders and the supply of goods by Cotton Seed Linen (Vaayu Group Pty Ltd, ABN 24 695 998 120) to customers, and to your use of cottonseedlinen.com. We supply towels, bath linen, hospitality textiles and related products for commercial use.

By accepting a quote or placing an order, you agree to these terms, subject to your rights under Australian law.

2. Quotes and orders

Quotes are written, are valid for 7 days unless the quote states otherwise, and are not a contract until you approve them in writing and we confirm the order. An enquiry acknowledgement is not an order acceptance.

Stock is limited and may sell before you approve a quote. If we cannot fulfil an order, we will contact you and arrange an alternative or refund any amount paid for unavailable goods.

3. Prices and GST

All prices are in Australian dollars (AUD). Each quote states whether prices include or exclude GST, and shows GST and the total amount clearly. Delivery charges are shown on the quote unless it says otherwise. Deal and clearance prices apply while stock lasts.

4. Payment

Payment terms, including any deposit, are confirmed in your quote. See our Payment Policy for accepted payment methods and trade account terms.

5. Delivery, risk and title

Delivery cost and timing are confirmed in your quote (see our Shipping Policy). We will tell you about expected dispatch timeframes and any material delays.

Risk in the goods passes to you on dispatch. Ownership of the goods passes to you when we receive full payment.

6. Checking goods and making claims

Please check goods when they arrive. Tell us within 7 days of delivery about visible damage, shortages or goods that are not as ordered, with your order number and photos. This time limit does not limit your rights under the Australian Consumer Law.

7. Returns, refunds and consumer law

See our Returns Policy. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, and some business purchases are also protected. Nothing in these terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.

8. Custom and made-to-order goods

Custom goods (including embroidered, branded, private-label or specially manufactured goods) are made to the specification you approve in writing: size, weight, colour, weave, quantities, embroidery or artwork. Any deposit, production timeframe and payment terms are confirmed in writing before production.

Small variations in size, weight and colour are normal in textile production, and we will state the tolerance in your quote. Once production has started, cancellation or changes may involve reasonable costs already incurred, and custom goods are not accepted back for change of mind. This does not affect your rights under Australian law.

9. Samples

Samples are provided under our Samples Policy. Bulk goods may vary slightly from a sample, particularly where batches, yarns or finishing differ.

10. Artwork, logos and intellectual property

You confirm that you own, or have permission to use, any logo or artwork you give us, and you will compensate us for any claim arising from our use of it as you instruct. Digital mock-ups are illustrative only.

Our original photographs, graphics, product descriptions and branding are owned by Cotton Seed Linen or used with permission and must not be reproduced without authorisation, except where permitted by law.

11. Product information

Sizes, weights (GSM) and colours are approximate. Colours may look different on screens. Photographs show typical products, and assortments depend on current stock. Surplus or clearance goods with known imperfections will be described before purchase; clearance status does not remove consumer guarantees. If we find an error on the website, we may correct it and contact affected customers.

12. Limits on our liability

To the extent the law allows, our liability for loss arising from goods we supply is limited to replacing the goods, supplying equivalent goods or refunding the price. We are not liable for indirect or consequential loss. This clause does not exclude, restrict or modify any right or remedy that cannot lawfully be excluded.

13. Delays and events outside our control

We are not liable for delay or failure caused by events outside our reasonable control, including supplier, manufacturing, freight, port or customs delays. We will tell you as soon as we can and give you a new estimate.

14. Using the website

Website content is general information, and we make reasonable efforts to keep it accurate and up to date. Please do not copy our photographs or text without permission. Links to other sites are not an endorsement.

15. Privacy

We handle personal information as described in our Privacy Policy.

16. Governing law and disputes

These terms are governed by the laws of Victoria, Australia, and applicable Commonwealth laws. If we have a dispute, please contact us first so we can try to resolve it. Otherwise, the courts of Victoria have jurisdiction.

17. Changes and contact

We may update these terms. The version on this page when you accept a quote applies to that order. Larger wholesale arrangements may be covered by a separate written supply agreement, which prevails if it conflicts with these terms.

Contact: info@cottonseedlinen.com, +61 489 222 263.