Payment Policy

1. When payment is due

Payment terms are confirmed in your quote, invoice or written supply agreement. New customers may be asked to pay in full before dispatch. Approved trade accounts may be offered terms of 14 days from invoice.

2. How you can pay

We accept payment by bank transfer (EFT), as stated on your quote or invoice. We do not take payment through our website. Please never send full card details by email.

3. Trade accounts

Trade accounts are available at our discretion to business customers with a valid ABN. We may ask for trade references or run credit checks before opening an account, and may set or change a credit limit.

4. Deposits for custom orders

Custom manufacturing, embroidery, private labelling and other made-to-order goods may require a deposit before production begins. Our standard deposit is 25% of the order value, unless your written quote states a different amount. The deposit amount, payment milestones and balance due date are agreed in writing before the order is confirmed.

Cancellations and refunds of amounts paid are handled under the agreed terms and applicable law.

5. Invoices and GST

All transactions are in Australian dollars (AUD) unless agreed otherwise in writing. We issue tax invoices as required by Australian tax law. Each quote states whether prices include or exclude GST, with GST and the total clearly shown.

6. Disputed invoices

If you believe an invoice or payment is incorrect, please contact us within 7 days of the invoice date at info@cottonseedlinen.com or +61 489 222 263 so we can investigate.

7. Ownership of goods until paid

Ownership of goods remains with Cotton Seed Linen until we receive payment in full.

8. Currency and payment details

All prices and payments are in Australian dollars. Our bank details appear only on our invoices and are never published on our website. If you receive bank details that differ from those on a previous invoice, call us on +61 489 222 263 to verify before paying.