Cotton Seed Linen
A window seat with a plush cream towel, an open notebook and a cup of tea

FAQs

Questions, Answered

Straight answers about ordering, towels, custom production and delivery.

Buying towels for a business raises real questions. We have answered the ones people ask us most, in plain English, and grouped them so you can find yours quickly. If yours is not here, ask us. We would rather explain than leave you guessing.

New to buying towels in bulk? Start with our GSM guide.

Ordering and Quotes

How do I get a quote?▼
Add products to your quote list or use the contact form. You can also call +61 489 222 263 or message us on WhatsApp. We reply with a written quote.
Is there a minimum order?▼
No. There is no minimum order quantity. Tell us what you need and we will send a written quote.
Who are your ranges made for?▼
Businesses: hotels, motels, resorts, serviced apartments, short-stay hosts, spas and salons, gyms and swim schools, aged care and childcare providers, laundries, stockists and brands.
Do you have an eBay store?▼
Yes. You can find us at ebay.com.au/str/cottonseedlinen.
Do you give written quotes?▼
Yes. Every quote is written for your order, with your designs, your quantities and freight to your delivery address.
Can I put several designs in one quote?▼
Yes. Add each design to your quote list, set a quantity for each, then send one request for the whole list.
What should I include in a quote request?▼
The designs or products you want, the quantity of each, your delivery address and postcode, the date you need them by if there is one, and your logo artwork if you want branding.
Can I order a mix of wholesale and hospitality towels?▼
Yes. Both ranges can go on the same quote list and we quote them together.
Do you work with small businesses as well as large ones?▼
We quote for businesses of every size. Tell us the quantity you need and we will confirm what is possible.
Do you supply businesses outside Victoria?▼
Yes. We are based in Newport, Victoria, and we deliver to every state and territory.

Our Towels

What do you sell?▼
Towels: bath sheets, bath towels, hand towels, face washers, bath mats, kitchen towels, and pool and beach towels. We also offer JUCO and tote bags.
Where do your towels come from?▼
Sourced direct from our partner mill in India.
What is the difference between your hospitality and wholesale ranges?▼
The hospitality range is plain white and colour towels in set sizes and weights for hotels and laundries. The wholesale range is hand, bath, kitchen, and pool and beach towels for stockists and retailers, available while stock lasts.
What does GSM mean?▼
GSM is grams per square metre, a measure of fabric weight. A higher GSM generally means a heavier, plusher towel.
What GSM are your hospitality towels?▼
White Classic is 500 GSM and White Signature is 600 GSM. Chocolate Brown, Charcoal Grey and Navy Blue are 500 GSM. Bath mats are 750 GSM.
What sizes are the hospitality towels?▼
Bath sheet 90 x 180 cm, bath towel 70 x 140 cm, hand towel 40 x 65 cm, face washer 33 x 33 cm and bath mat 51 x 71 cm.
What colours does the hospitality range come in?▼
White, Charcoal Grey, Navy Blue and Chocolate Brown. White is available in two weights: Classic at 500 GSM and Signature at 600 GSM.
What is a bath sheet?▼
A bath sheet is a larger bath towel. Ours measures 90 x 180 cm, compared with 70 x 140 cm for our bath towel.
What is a face washer?▼
A face washer is a small square towel for the face and hands. Ours measures 33 x 33 cm.
What sizes are your wholesale hand towels?▼
They are 39 to 47 cm wide and 65 to 76 cm long, depending on the design, in weights from 450 to 700 GSM.
What kitchen towels do you have?▼
Kitchen towel designs in 50 x 80 cm, 72 x 44 cm and 70 x 70 cm, depending on the design.
What pool and beach towels do you have?▼
Pool and beach towel designs measuring 70 x 150 cm, in 400 and 500 GSM, including striped styles.
Do you sell bathrobes?▼
Yes. We offer white hospitality bathrobes in terry cotton, velour cotton, microfibre and waffle. Request a quote and tell us the quantity you need.

Hotels, Motels and Serviced Apartments

What towels does a hotel need?▼
Most properties need bath towels, hand towels, face washers and bath mats. Bath sheets are a popular addition for a more generous wrap.
How many sets of towels should a hotel hold?▼
A common rule of thumb is three full changes of towels: one in use, one in the wash and one on the shelf. Count guests, not just rooms, because a double room needs two bath towels at a time. Busy properties often hold more. Tell us your room count and we will help you work out quantities.
What GSM is best for hotel towels?▼
There is no single answer. Many properties choose a mid-weight such as 500 GSM for everyday use and 600 GSM for a plusher feel. Lighter towels dry faster; heavier towels feel plusher.
Are white towels better for hotels?▼
White is the classic hotel look. If you want to match a brand palette, our colour range includes Chocolate Brown, Charcoal Grey and Navy Blue.
Do you supply towels for a new hotel or motel?▼
Yes. Tell us the number of rooms and the mix of towel types and we will send a written quote.
Do you supply bath mats?▼
Yes. Our bath mats are 51 x 71 cm and 750 GSM, in White, Charcoal Grey, Navy Blue and Chocolate Brown.
Can hotel towels carry our logo?▼
Yes. We offer custom embroidery on selected products, or build a fresh weave to your specification.
What is the difference between a bath towel and a bath sheet?▼
The bath towel is 70 x 140 cm. The bath sheet is larger at 90 x 180 cm.

Airbnb and Short-Stay Hosts

What towels do Airbnb hosts need?▼
A bath towel, a hand towel and a face washer per guest is a common starting point, plus a bath mat for each bathroom and spare sets for changeover days.
Is there a deal on white towels?▼
Yes. The white towel deal is $5 incl GST a piece for an assorted mix of white towels. Shipping depends on your location and is confirmed in your quote.
What size bath towel should I buy for a rental?▼
A standard bath towel is 70 x 140 cm. For a more generous wrap, add bath sheets at 90 x 180 cm.
Can I buy towels for several properties in one order?▼
Yes. Put everything on one quote list, tell us the total quantities and where they are going, and we will quote freight with it.

Gyms, Spas, Salons and Swim Schools

What towels suit a gym?▼
Hand towels and bath towels are the usual choice. Our Charcoal Grey and Navy Blue 500 GSM ranges suit gyms that prefer darker colours.
What towels suit a spa or salon?▼
Many spas and salons choose our White Classic or White Signature towels, with face washers and bath mats to complete the set.
Do you have towels for swim schools and pools?▼
Yes. Our pool and beach towels are 70 x 150 cm in striped designs, and our bath towels and hand towels suit changing rooms.
Can we put our gym or salon logo on towels?▼
Yes. We offer custom embroidery on selected products.
Which colours hide wear best?▼
Darker colours such as Charcoal Grey, Navy Blue and Chocolate Brown are popular where a white towel would show marks. Ask us if you want help choosing.
Can I order face washers in bulk?▼
Yes. Our face washers are 33 x 33 cm in White, Charcoal Grey, Navy Blue and Chocolate Brown. Tell us the quantity and we will quote.

Aged Care, Childcare and Cleaning Businesses

What towels suit aged care and childcare services?▼
Hand towels, face washers and bath towels in a mid-weight such as 500 GSM make a practical mix. Tell us how many people you look after and we will suggest quantities.
Do you supply kitchen towels?▼
Yes. We have kitchen towel designs in the wholesale range.
Can I order a mixed set for several sites?▼
Yes. List every design and quantity on one quote and give us the delivery details for each site.
Can cleaning companies buy towels from you?▼
Yes. Tell us what you need and the quantity, and we will send a written quote.

Laundries and Linen Services

Do you supply commercial laundries?▼
Yes. The white towel deal at $5 incl GST a piece suits laundries and short-stay hosts. For larger or custom needs we can build a fresh weave to your specification.
Does towel weight affect drying and laundry cost?▼
Heavier towels hold more water, so they can take longer to dry. Lighter towels dry faster. Choose the weight that suits your laundry as well as your guests.
Can I order towels by weight?▼
Fresh weave custom production is quoted by weight. For in-stock designs, tell us the number of pieces.
Can a linen service order towels with our clients logo?▼
Yes. We offer custom embroidery on selected products.

Retailers, Stockists and Wholesalers

Can I stock your towels in my shop?▼
Yes. Our wholesale range is made for stockists and retailers, available while stock lasts. Tell us the designs and quantities and we will quote.
Do you supply bags as well as towels?▼
Yes. We offer JUCO bags (16.5 x 12.5 x 5.5 in) and tote bags (16 in high x 14 in wide). Ask us about branding and bulk pricing.
Can retailers add their own branding?▼
Yes. We offer custom embroidery on selected products.
Can I mix designs in one wholesale order?▼
Yes. Add every design you want to your quote list and send one request.
How many wholesale designs do you have?▼
Our wholesale range includes hand towels, bath towels, kitchen towels and pool and beach towels, available while stock lasts. The range keeps changing as designs sell through. Ask us what is available today.
How do I become a stockist?▼
Tell us your business, the designs you are interested in and the quantity. We will reply with a written quote.

Towel Weight, Sizes and Care

What is a good GSM for bath towels?▼
As a rough guide, lighter towels are under about 400 GSM, mid-weight towels about 450 to 550 GSM, and plusher towels 600 GSM and above. Compare size and weight together.
What is the difference between 500 and 600 GSM?▼
600 GSM is heavier and plusher; 500 GSM is lighter and generally dries faster. Our White Classic is 500 GSM and White Signature is 600 GSM.
How do I care for my towels?▼
Wash before first use. Wash at 40 degrees C with mild liquid detergent, not hot. Skip fabric softener. No bleach. Tumble dry low or dry in shade. Snip loose loops, never pull.
Why do towels stop absorbing water?▼
Fabric softener can coat the fibres and make towels less absorbent. Skipping softener helps towels keep drinking water.
What should I do if a loop pulls out of a towel?▼
Snip it off with scissors and never pull it, because pulling can unravel the pile around it.
Should I wash new towels before use?▼
Yes. Wash before first use. It rinses off finishing and helps the towel absorb.
Where can I read more about GSM and sizes?▼
Our guides explain GSM, towel sizes, how to order wholesale towels and how to choose towels for hotels. See the guides section of the site.

Custom Production and Logos

What is fresh weave production?▼
Towels woven to your specification: size, weight in GSM, colour and finish.
Can I put my logo on your towels?▼
Yes. We offer custom embroidery on selected in-stock products, or we can build a fresh weave to your specification.
What do you need for a custom embroidery order?▼
Your logo artwork (a vector file such as PDF, SVG or AI if you have one), the towel design you would like, the quantity, your preferred placement and your delivery address.
Can I choose the size, weight and colour of a custom towel?▼
Yes. On a fresh weave you choose the size, the weight in GSM and the colour, and we confirm the details in your quote.
Which products can carry a logo?▼
Logo options apply to selected in-stock products. Tell us what you would like and we will confirm.
Can I put my brand on bags?▼
Ask us about branding and bulk pricing for our JUCO and tote bags.

Delivery

Do you deliver Australia-wide?▼
Yes. We deliver to every state and territory.
How much is delivery?▼
Freight is quoted per order, based on quantity and destination.
Can I pick up my order?▼
Victorian customers can ask us about pick-up from Newport.
Do you deliver towels to Melbourne?▼
Yes. We are based in Newport, Melbourne, and deliver across Victoria. Ask us about pick-up from Newport.
Do you deliver towels to Sydney and New South Wales?▼
Yes. We deliver to Sydney and the rest of New South Wales. Freight is quoted per order.
Do you deliver towels to Brisbane and Queensland?▼
Yes. We deliver to Brisbane and the rest of Queensland. Freight is quoted per order.
Do you deliver towels to Perth and Western Australia?▼
Yes. We deliver to Perth and the rest of Western Australia. Freight is quoted per order.
Do you deliver towels to Adelaide and South Australia?▼
Yes. We deliver to Adelaide and the rest of South Australia. Freight is quoted per order.
Do you deliver towels to Hobart and Tasmania?▼
Yes. We deliver to Hobart and the rest of Tasmania. Freight is quoted per order.
Do you deliver towels to Canberra and the ACT?▼
Yes. We deliver to Canberra and the Australian Capital Territory. Freight is quoted per order.
Do you deliver towels to Darwin and the Northern Territory?▼
Yes. We deliver to Darwin and the rest of the Northern Territory. Freight is quoted per order.
Does the white towel deal include shipping?▼
Shipping is charged by delivery location and is confirmed in your quote.

Deals and Gifts

How much are the white towels?▼
The white towel deal is $5 a piece, including GST, for assorted white towels. Shipping depends on your location and is confirmed in your quote.
What is in a gift pack?▼
One Pinstripe towel in a festive band. Gift packs are delivered to major cities.
What is the Pinstripe towel in the gift pack?▼
It is our Pinstripe bath towel: loop terry with a woven stripe, 70 x 140 cm and 600 GSM.
Do you have clearance towels?▼
Sometimes. Clearance stock changes as it sells, so ask what is available today.
Can I order gift packs for my team or clients?▼
Yes. Tell us how many packs and where they are going and we will send a written quote.

Care and Contact

How should I care for my towels?▼
Wash before first use. Wash at 40 degrees C with mild liquid detergent, not hot. Skip fabric softener. No bleach. Tumble dry low or dry in shade. Snip loose loops, never pull.
How do I contact you?▼
Call +61 489 222 263, email info@cottonseedlinen.com or message us on WhatsApp. We are at Unit 4, 10 McRobert Street, Newport VIC 3015. ABN 24 695 998 120.
Who is Cotton Seed Linen?▼
A Melbourne towel supplier based in Newport, Victoria. We supply Australian businesses with wholesale, hospitality and custom towels, one clear quote at a time.
What is your ABN?▼
Our ABN is 24 695 998 120.
Where are you located?▼
Unit 4, 10 McRobert Street, Newport VIC 3015.
What does Reliable Linen. Personal Service. mean?▼
When you message us, a person answers. When you ask for a quote, it is written for your order.

Have Another Question?

Call +61 489 222 263, message us on WhatsApp, or use the contact form. We reply with a written quote.

Get in Touch