Shipping Policy

1. Where we deliver

We supply customers across Australia from Newport, Melbourne, delivering to eligible addresses in all states and territories. Delivery availability and charges may vary depending on location, product size, order quantity and freight requirements.

2. Delivery cost

Delivery cost depends on your delivery location, package dimensions and weight, the size of your order and the delivery service selected. Freight is quoted per order, and we confirm it in your quote before you commit. Freight for bulk or commercial orders is quoted separately.

3. Dispatch and transit times

Orders for available stock are generally dispatched within 2-3 business days after quote approval and payment confirmation. Orders received on weekends or public holidays are processed on the next business day. Customised, embroidered or specially manufactured goods need additional production time, which we confirm before you place the order.

Estimated delivery timeframes depend on the destination and carrier. Typical transit times after dispatch are:

• Melbourne: about 2 business days;
• Sydney, Canberra, Adelaide and Brisbane: about 4 business days; and
• Perth, Hobart and Darwin: about 7 business days.

These are estimates only. Estimates for your order are given in your quote or order confirmation.

4. Carriers, tracking and pick-up

We send cartons by courier and large hospitality and wholesale orders by pallet freight. Tracking details are provided where available. Express delivery may be available for selected orders; the charge and estimated timeframe are confirmed before you order.

Pick-up from Newport and local delivery around Melbourne are available by arrangement with us.

5. What we need from you for delivery

Please check your delivery details carefully before confirming an order. Tell us the address type (business or residential), an on-site contact and phone number, and whether delivery needs a forklift or tail-lift or the site has restricted hours or access. If incorrect details are given and a redelivery is needed, reasonable additional freight costs may apply.

6. Receiving your goods

Please check cartons when they arrive and note any visible damage with the carrier. Tell us within 7 days of delivery with your order number and photos. If your order is missing or damaged in transit, we will investigate with the carrier and work with you to resolve it in accordance with Australian law.

7. Delays

We take reasonable steps to meet the timeframes we give you. If your delivery is delayed, we will tell you as soon as we know and give you a new estimate.

8. Remote areas and large orders

Large orders may need palletised freight or specialist delivery arrangements. We will tell you about any delivery requirements, unloading arrangements or additional freight charges, including for remote or regional areas, before you confirm the order.

9. International orders

We primarily deliver within Australia. If you are outside Australia, contact us and we will confirm whether and how we can ship your order, and the cost and timing, before you commit.